To clean your silk products, please refer to the following tips and tricks:
Gently hand wash the product at a low temperature (below 30℃), and keep it separate from other clothing. You may also have it dry cleaned.
Use a specialized silk washing agent, and avoid using alkaline based detergent, disinfectants, soaps, washing powder, etc.
Do not soak the product for a long time, and do not wring it dry. Lay it out to dry in a cool, well ventilated area that is not exposed to the sun.
When ironing, keep the temperature below 120℃.
Store the product in a cool and dry place, without leaving anything heavy on top of it. Keep it away from mothballs or any other products with chemicals.
DELIVERY + RETURNS
Shipping:Orders dispatched within 2 daysDelivery prices available at the checkout with next-day and express delivery options also available.Purchases are delivered in a bio-degrable Nethrial mailing bag with the exception of certain items.See the delivery FAQs for details on shipping methods, costs and delivery timesReturns And Exchanges:Easy returns within 14 daysSee conditions and procedure in our return FAQs
SUPPORT
If you require any additional help or information, please do not hesitate to contact our dedicated customer care team.
Mon-Fri: 8:30 am - 6:00 pm (GMT/BST) Sat: 9:00 am - 6:00 pm (GMT/BST) Sun: 10:00 am - 2:00 pm (GMT/BST)
→ Email us via cs@nethrial.com
→ Click the message button in the bottom right corner to live chat with one of our customer team members.
→ Get in touch with us via our official Twitter, Facebook or Instagram social media pages @nethrial
FAQ's
Is this product new? Every product sold on this site is brand new and sourced directly from the brand themselves.
How do I know I can trust Nethrial? We have an "Excellent" rating on Trustpilot, a dedicated customer service team and have happily served millions of customers. If you have any specific concerns you can get in touch with our customer service team 😊
What payment methods do you offer? We accept all major credit/debit cards, PayPal, ClearPay, LayBuy, Klarna, Zilch, Apple Pay, Google Pay and Samsung Pay.
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